Strategic Client Growth Leader

4 days ago


Gold Coast, Queensland, Australia Claxon Full time
Client Service Director at Claxon

Are you a seasoned professional seeking a challenging role that allows you to leverage your expertise in client service and agency leadership? Look no further than this exceptional opportunity as a Client Service Director at Claxon, a multi award-winning advertising agency.

About Claxon

Claxon is a leading Australian independent agency dedicated to helping ambitious brands be heard. With a strong commitment to innovation, we've completely embraced AI within our business, weaving it into every fibre of our operations. If you're excited about the impact AI can have within agency life, you'll feel right at home at Claxon.

Job Description

This is a key position within the agency responsible for leading and managing the existing Client Service team of 3 while directly managing 2-4 key clients yourself. Your primary focus will be on ensuring the performance and profitability of the entire client portfolio, with a north star of ensuring all clients are happy and satisfied.

Responsibilities
  • Lead and manage the Client Service team of 3
  • Directly manage 2-4 key clients
  • Ensure the performance and profitability of the entire client portfolio
  • Maintain high-level relationships with clients, including C-Suite/Board Level interactions
Requirements

You must be an experienced client service professional with a minimum of 7 years agency experience within the CS function. You should be extremely commercially minded, confident, and unshakeable, comfortable having hard conversations when required. A minimum of 3 years as a Client Services Director (or equivalent) within an agency environment leading a team is essential.

Benefits

This is a hybrid role, working 2 days per week from our new Bundall office and 2 days per week WFH. You'll enjoy flexible start and finish times, an extra 1 week's annual leave per year for professional development, and a 4-day workweek, Monday to Thursday, allowing for rest and rejuvenation. Our culture values inclusivity, diversity, and collaboration, making us a great place to grow and thrive.

We offer a highly competitive salary range of $140,000 - $170,000 AUD per annum, commensurate with experience. If you're passionate about growing revenue for our clients, have exceptional client communication and relationship management skills, and are always looking for ways to deepen and widen relationships, we'd love to hear from you.



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