Inbound Engagement Specialist

2 months ago

North Ryde, New South Wales, Australia Oracle Full time

About Oracle

Oracle is the #1 global provider of business software, with a market-leading presence in over 175 countries. Our cloud solutions are transforming the world of business, empowering governments, and helping society evolve with the pace of change. Oracle Global Industry Units (GIUs) provide mission-critical industry applications that run core functions of a business. Focused in 9 key verticals (Life Sciences, Retail, Financial Services, Energy & Water, Healthcare, Government, Communications, Construction and Engineering, Hospitality and Food & Beverage), we are an energetic, diverse, and inclusive team with global presence. We pride ourselves in our culture of excellence and helping connect clients with products and services that they can rely on for their most important business needs and responsibilities.

Company Overview:

Oracle offers a comprehensive and fully integrated stack of Cloud applications, platform services, and engineered systems. We provide a complete technology stack both in the Cloud and in the data center. The largest corporations and governments in the world use our market-leading products. Oracle employees enjoy competitive salaries, excellent health benefits, and a network of like-minded team members that drive innovation across the entire technology industry. Focused on solution selling, Oracle is fast-paced and provides comprehensive training as well as performance-based compensation.

About the Role

The primary focus of an Inbound Engagement Specialist (IES) is to manage prospects and customers inquiries into the Oracle Global Industry Units (GIUs). The mission is to provide rapid response and a superior customer experience. The IES connects over product inquiry channel with the goal of identifying specific business needs and pains and connecting prospects & customers with relevant sales resources within Oracle GIUs. As an IES, you will act as the first contact for many prospects who are interested in starting sales cycles for industry-specific solutions. An IES qualifies prospects and produces quality leads & opportunities for the GIU Field Sales Teams, contributing to pipeline generation.

Your Responsibilities:

  • Connect with inbound client inquiries to generate high-quality leads that convert to revenue.
  • Grow industry market share through new logo and existing client revenue generation.
  • Be an all-star team player that brings their best to work every day and displays teamwork by sharing best practices, collaborating, and working with colleagues on a global scale.
  • Qualify all inbound leads, ensuring timely customer engagement.
  • Connect with prospects through a variety of inbound multi-channels.
  • Uncover & qualify customer needs by understanding business challenges.
  • Closely monitor inbound leads from various channels and ensure efficient response, follow-up, and conversion.
  • Align closely with the GIU sales team members to progress opportunities.
  • Demonstrate excellent customer service skills & effective collaboration with internal various departments.

About You:

  • You are an achiever with a track record of excellence and strong results.
  • You are goal-oriented with strong verbal and written communication skills.
  • You are known for your tremendous work ethic, passion, and dedication.
  • You enjoy learning new things including technology and can translate that into value for prospects.
  • You have a positive presence, and you are curious, insightful, and perceptive.

Requirements:

  • You have at minimum 5 years of relative work experience working in an outbound sales/business development role and/or Industry domain experience.
  • You have 2+ years' experience in sales and/or a business development outbound prospecting role. Software and technology experience is not required.
  • Ability to speak Japanese or Korean due to the need to converse with accounts in Japan/Korea.
  • Industry domain and inbound experience preferred.

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