Healthcare Liaison Specialist

1 week ago

Sydney, New South Wales, Australia beBeePatientliaison Full time $48,000 - $62,000

At Adora Fertility, we are a team of compassionate and specialized healthcare professionals utilizing modern science to improve the chances of conception for our patients.

We strive to provide high-quality fertility services including IVF with minimal costs covered by Medicare, saving patients thousands of dollars compared to other fertility clinics.

About the Role

We seek two motivated individuals to join our newly created Patient Liaison team in our Sydney clinic.

Key Responsibilities:

  • Be the initial point of contact for potential and new patients.
  • Attend to all new patients incoming phone calls and web enquiries within a set timeframe.
  • Proactively engage all potential patients and convert incoming calls to doctor's appointments.
  • Provide information to potential and new patients about reproductive health, Adora's services and treatment options depending on their situation, Adora's process, financing options and costs.
  • Manage online appointment requests or bookings for maximum efficiency.

About You:

To be considered for this role, you will possess the following:

  • Minimum 2 years' experience in a Customer Service or Administration role preferably in a healthcare environment.
  • Outstanding interpersonal and communication skills.
  • Proficiency in handling phone calls with a professional and courteous demeanor.
  • High level of Empathy and Integrity.
  • A patient-centered warm and caring approach.
  • Strong computer skills.
  • Willingness to learn and grow with the business.

Benefits:

  • Join a safe & inclusive workplace that emphasizes employee wellbeing and development.
  • Access to our Employee Assistance Program and free counseling sessions.
  • Discounts on our Adora Fertility Services.
  • Paid Parental Leave Allowance - 10 weeks.

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