Continuous Improvement Specialist

2 days ago

Sydney, New South Wales, Australia beBeeQuality Full time $93,768 - $124,992

Key Responsibilities:

  • Assess telephone-based or online interactions with customers and provide recommendations for improvements using a Quality Scorecard.
  • Conduct quality assurance reviews of activities undertaken within an aged care contact centre.
  • Provide high-quality analysis of Contact Centre performance to ensure consistent and timely information to stakeholders.
  • Maintain accuracy and integrity of data through robust and systematic quality control.

This is an exciting opportunity to work in a dynamic environment and contribute to the continuous improvement of our services. If you have experience in continuous quality improvement, decision-making based on evidence, and managing KPIs, we encourage you to apply.

Our organisation is dedicated to helping Australians improve their health. We believe our strength comes from our talented and dedicated staff, and we are committed to creating a culture where you can bring your whole self to work.

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