Renewal Process Expert

7 days ago

Sydney, New South Wales, Australia beBeeRenewal Full time $90,000 - $120,000
Contract Renewal Specialist

A highly skilled and analytical professional is required to oversee the contract renewal process. You will meticulously analyze customer agreements, clarify renewal terms and exit clauses, and communicate them clearly to clients.

Key Responsibilities
  • Review customer contracts to identify key renewal dates, terms, and termination clauses, ensuring compliance with internal policies.
  • Maintain accurate and up-to-date records of all customer interactions and communications related to contract renewals in internal systems.
  • Proactively communicate with customers about upcoming renewals, providing clear explanations of their options and renewal timelines.
  • Handle customer questions on contract terms and processes with precision and clarity.
  • Identify and escalate any contract disputes or discrepancies to relevant internal teams for timely resolution.
  • Collaborate with legal and finance departments to ensure adherence to regulatory requirements and internal guidelines.
  • Contribute to improving internal workflows for contract management and customer communication, enhancing overall efficiency.

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