Front Office Operations Manager

1 week ago

Sydney, New South Wales, Australia beBeeFrontOffice Full time $75,000 - $80,000

We're a hotel group dedicated to creating extraordinary guest experiences. Our mission is to become the largest Australian-owned apartment hotel operator.

Our vision is to empower our people, create an environment where they can grow, and make decisions with confidence.

We value relationship-focused individuals who embody integrity, personal growth, and an ownership mindset.

About the Role

This role offers a unique opportunity to shape our Front Office team and set the standard for exceptional service.

You'll oversee the front office, manage a dynamic team, and ensure seamless guest interactions.

As a Duty Manager, you'll anticipate needs, solve problems proactively, and go above and beyond to create lasting memories for our guests.

This role is ideal for those who thrive in fast-paced environments, enjoy variety, and are passionate about delivering outstanding results.

Key Responsibilities
  • Oversight of front office operations, including complaint escalation and problem-solving
  • Team management and training, rostering & timesheet approvals
  • Providing high-level guest services at check-in, check-out, and during stay
  • Crafting innovative ways to leave guests with a lasting memorable experience
  • IDentifying new sales leads and encouraging the team to do the same
  • Managing emergency situations safely and professionally
  • Building strong relationships with teammates and guests
  • Supporting events/functions of the hotel
About You

We're seeking adaptable individuals with an ownership mindset, who enjoy variety and operate with confidence.

The successful candidate must have:

Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)

First Aid Certificate (or be able to obtain before starting)

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