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Lead Banking Professional

2 months ago

CanterburyBankstown Council, Australia Westpac Bank Full time
About the Role

We are seeking a highly skilled and experienced Branch Manager to lead our Retail Banking team at Westpac Bank. As a key member of our leadership team, you will be responsible for driving business growth, improving customer satisfaction, and fostering a positive work environment.

Key Responsibilities
  • Lead a team of customer service professionals and business specialists to deliver exceptional customer experiences
  • Develop and implement business strategies to drive growth and improve customer satisfaction
  • Manage branch operations, including financial management, risk management, and compliance
  • Collaborate with other departments to achieve business objectives and improve customer outcomes
  • Identify and capitalize on opportunities to improve customer engagement and loyalty
What We Offer

As a Branch Manager at Westpac Bank, you will have the opportunity to work with a talented team of professionals, develop your leadership skills, and contribute to the success of a leading financial institution. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

Requirements
  • Proven leadership experience in a retail banking or financial services environment
  • Strong customer service skills and ability to lead a team to deliver exceptional customer experiences
  • Excellent communication and interpersonal skills
  • Ability to analyze business data and develop strategies to drive growth and improve customer satisfaction
  • Strong financial management and risk management skills
What We Value

We value diversity and inclusion in the workplace and are committed to creating a culture that is respectful, inclusive, and supportive of all employees. We offer a range of benefits and programs to support the health, wellbeing, and career development of our employees, including flexible work arrangements, employee assistance programs, and training and development opportunities.