Operations Coordinator

2 days ago


Melbourne, Victoria, Australia Smith+Nephew Full time

Overview

Smith+Nephew is a leading medical technology company that develops innovative solutions to improve patient outcomes and quality of life.

About the Role

We are seeking an Operations Coordinator to join our team in a key role responsible for ensuring effective coordination, control, and monitoring of all Orthopaedic kit room functions.

Key Responsibilities:

  • Daily administration of branch operations, ensuring timely completion of cases and bookings to meet customer KPIs.
  • Communicate effectively with customers and internal teams to determine full requirements and ensure adequate equipment is provided prior to operations.
  • Verify accurate booking information and assign preferences to minimize impact on patients, surgeons, and sales representatives.
  • Track loan sets by operation date to expedite returns and improve loan booking flow.
  • Maintain inventory control to ensure availability of implants and instruments for case coverage.
  • Work closely with the customer service team to supervise backorder reports and ensure bookings are maintained and supplied in full.
  • Build and maintain surgeon preferences.
  • Supervise receivable and dispatch processes to ensure loan sets/equipment are intact and in condition for reissue.

Requirements:

  • Certificate in warehousing procedure and purchasing or related field highly regarded.
  • Proven experience in customer service, supply chain, or warehouse environment.
  • Strong communication skills with the ability to listen, understand, and respond optimally.

Benefits:

  • Competitive salary range $70,000 - $90,000 per annum.
  • Flexible personal/vacation time off, paid holidays, flex holidays, and paid community service day.
  • Hybrid work model for most professional roles.
  • Hands-on, team-customized, and mentorship-based training.
  • Sustainability-focused strategy reflecting social, environmental, and economic aspects.

EEO Statement:

Smith+Nephew is committed to providing reasonable accommodation to individuals with disabilities. Please contact us to request accommodation.



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