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Customer Service Representative

2 months ago

Melbourne, Victoria, Australia Avis Budget Group International Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Return Representative at Avis Budget Group International.

Key Responsibilities:
  1. Greet customers in a friendly and professional manner, ensuring a seamless rental car return experience.
  2. Assess vehicle condition, identifying any potential damages and reporting them according to our established procedures.
  3. Review and accurately record vehicle gas levels and kilometers, utilizing our handheld devices as needed.
What We Offer:
  1. Competitive hourly pay, plus loadings and performance incentives.
  2. A comprehensive wellbeing program, including life insurance, discounted health insurance, and superannuation options.
  3. Access to Perkbox, offering discounts and offers with hundreds of retailers and big brands.
  4. Employee discounts on car rental across Avis Budget Group International.
  5. An Employee Assistance Program (EAP) provided by Converge, offering 24/7 support for mental health and wellbeing.
  6. Full training and development opportunities to help you achieve your goals and reach your potential.
Requirements:
  1. A full and valid driver's license.
  2. Availability to work a rotational roster, including evenings, weekends, and public holidays.
  3. A customer-focused, collaborative, and adaptable approach to work each day.
  4. The ability to follow procedures and adhere to company guidelines and standards.