Customer Service Representative
2 days ago
We are seeking a highly motivated and customer-focused individual to join our National Call Centre team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Receive and respond to customer inquiries and requests in a timely and professional manner
- Dispatch service requests to our highly trained technicians
- Provide customers with accurate and timely information regarding job progression
- Follow and implement internal escalation processes to ensure jobs are dispatched in a timely manner
- Excellent interpersonal skills and customer service etiquette
- Outstanding communication skills, both verbal and written
- Intermediate MS Office Suite skills
- Strong keyboard skills with excellent attention to detail
- Ability to solve problems and make decisions
- Ability to maintain composure under pressure in a demanding environment
Schindler Lifts Australia is part of the Schindler Group, one of the world's top elevator companies, spanning 100 countries with more than 60,000 employees worldwide. We are committed to providing exceptional customer service and support to our clients, and we are seeking a highly motivated and customer-focused individual to join our team.
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Customer Sales Representative
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