Customer Service Specialist
1 day ago
Nick Scali, a renowned household name for over 60 years, has expanded its presence through the acquisition of Plush Sofas. With over 100 showrooms across Australia and New Zealand, the company continues to grow, driven by a commitment to luxury furniture design.
About the RoleWe are seeking a skilled Service Technician to join our team at Wetherill Park. This full-time permanent opportunity involves responding to customer service calls, assessing issues, and performing product repairs and maintenance.
Key Responsibilities- Collecting company vehicles and tools from the Wetherill Park distribution centre
- Conducting inspections, troubleshooting issues, and carrying out repairs as required
- Reporting the outcome of service calls to the Customer Care Team
- Providing exceptional customer service and ensuring the highest level of customer satisfaction
- Carrying out repairs diligently and guaranteeing work meets Nick Scali standards
This role is ideal for a technician who enjoys being on the road and interacting with customers. While experience in upholstery is highly regarded, it is not essential. We are looking for someone who:
- Possesses a valid driver's license with no restrictions
- Has previous experience with general maintenance and repairs
- Demonstrates excellent communication skills, both verbal and written
- Exhibits excellent problem-solving and troubleshooting skills
- Is technically savvy and enjoys hands-on work
- Is flexible to work overtime on an ad-hoc basis if required
Our business is growing, and we can promise you stability, structure, and ongoing training and career development. This role comes with a competitive base salary of $80,000 per annum, closure rate, and product review incentives.
Join Our TeamIf you feel this is the role for you, please submit a detailed resume in your application or contact the Talent Team.
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