Professional Services Architect, Observability Expert

7 days ago


Australia Splunk Inc. Full time
About the Role

Splunk Inc. is seeking a highly skilled Professional Services Architect, Observability to join our team. As a key member of our Customer Success & Experience organization, you will play a critical role in providing technical and thought leadership through focused solutions.

Key Responsibilities
  • Drive Complex Deployments: Collaborate with customers to resolve their unique problems and drive successful deployments of Splunk's Observability suite.
  • Lead Innovation: Engage with leading experts to co-develop innovative approaches that redefine how customers manage, monitor, and analyze their infrastructure, applications, and business services.
  • Partner with Cross-Functional Teams: Work closely with Product Management, Marketing, Sales, Sales Engineering, Customer Success, Technical Enablement, Education, and Support to enhance product offerings and service delivery.
  • Enable Customer Success: Help customers solve complex problems and maintain consistent engagement with all organizational levels.
  • Champion Continuous Improvement: Ensure solutions meet immediate requirements and align with long-term strategic goals.
  • Lead Solution Adoption: Guide customers through the full lifecycle of Splunk solution adoption, from initial integration to ongoing optimization.
  • Stay Current with Industry Trends: Commit to continuous professional development to keep abreast of the latest Splunk products, technological advancements, and industry best practices.
Requirements
  • 5+ Years of Experience: In Application Performance Monitoring (APM) Implementations or Observability Sales Engineering.
  • Technical Expertise: Proficiency in at least 2 programming languages, experience with container orchestration, cloud IaaS providers, and enterprise monitoring systems.
  • Leadership Skills: Ability to lead global end-to-end process and technology transformation projects, and experience successfully mentoring and developing teams.
  • Collaboration and Communication: Strong open systems application and infrastructure knowledge, and ability to effectively communicate with stakeholders at all levels.
  • Adaptability and Flexibility: Willingness to travel up to 30% across the region, and ability to work in a fast-paced environment with competing priorities.
What We Offer

Splunk provides a comprehensive, competitive benefits package, including healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and more. This role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.



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