
Scheduling Coordinator
3 days ago
Right at Home Greater Logan is a leading provider of quality in-home care. Our mission is to improve the quality of life for those we serve ensuring timely, compassionate, and personalized care.
We are seeking an enthusiastic and highly motivated Scheduling Officer to take on an office-based scheduling role. As a Scheduling Officer in our aged and disability care team, you'll play a key role in ensuring clients receive timely, compassionate, and personalized care.
You'll be responsible for managing and coordinating the daily schedules of our care team, ensuring shifts are assigned based on client needs, care worker availability, and continuity of care. This role requires exceptional organizational skills, a keen eye for detail, and strong communication abilities to handle last-minute adjustments and maintain smooth operations.
You'll work closely with the care management team to support high-quality service delivery, ensuring clients receive the support they need to live safely and comfortably at home.
About the Role:- Utilising our internal customer management software to create and roster shifts for clients and care workers.
- Frequently liaising with the clinical team, care staff, and clients regarding rostered work.
- Maintaining care worker availability and keeping up-to-date records.
- High degree of customer service and critical thinking tasks involved.
- Rotating on-call roster for after-hours phone calls.
- Competitive salary between $65,000 to $75,000.
- Periodic performance bonuses distributed throughout the year.
- Company laptop.
- A friendly, supportive team who are passionate about our industry.
Preferred
- Familiar with or previously worked in the aged care/disability industry.
- High level of computer literacy and understanding of technology.
- Criminal History Check certificate.
- Possess a 'can-do' positive attitude and work well in a team environment.
- Experience with Microsoft Word and Excel.
- Ability to problem solve and think quickly under pressure.
- An outgoing personality with high energy levels, good communication skills, and a personable telephone manner.
- Excellent customer service skills with exceptional verbal and written communication skills.
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