
Coordinate Service Excellence
10 hours ago
We are seeking a skilled Service Coordinator to join our team. This role will play a pivotal part in building strong relationships with clients and stakeholders.
- Demonstrate mechanical expertise and effective communication skills.
- Possess comprehensive knowledge of truck and heavy equipment parts, systems, and their applications.
- Provide exceptional customer service and communication skills.
- Be proficient in computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook.
You will be responsible for scheduling servicing and repair bookings, creating job numbers, and allocating tasks to workshop mechanics. Additionally, you will support the stores division by interpreting parts, pricing, and availability, as well as ordering and delivering parts.
- Direct point of contact for clients' equipment drop-off and collection.
- Assist in coordinating 3rd-party attendances for COI and OEM diagnostics.
- Liaise with clients for service updates, repairs, and additional requirements.
You will work closely with the Branch Management, Administration, Procurement, and Mechanical teams to ensure seamless coordination and effective communication. Your role will also involve assisting in the creation of quotations and service reports, as well as communicating with clients regarding repair approvals and invoice closures.
Main Responsibilities:
- Schedule and allocate servicing and repair bookings.
- Support the stores division with parts interpretation and ordering.
- Communicate with clients regarding service updates and repairs.
Key Qualifications:
- Highly motivated and experienced Service Coordinator.
- Strong mechanical experience in a customer service setting.
- Exceptional customer service and communication skills.
- Proficient computer skills, including Microsoft Office Suite.
What We Offer:
- A Permanent Full-Time Role.
- Weekly Pay.
- A Supportive and Friendly Work Environment.
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