Senior Technical Advocate

2 days ago

Brisbane, Queensland, Australia beBeeProduct Full time $105,480 - $155,050
Job Overview

We're seeking a highly skilled and motivated individual to join our team as a Product Support Engineer. This role involves providing technical support for our products throughout their lifecycle, collaborating with cross-functional teams, and contributing to product development.

Duties and Responsibilities:
  • Offer timely and effective technical support to customers via phone, email, and on-site visits.
  • Diagnose and troubleshoot product issues, ensuring prompt resolution and customer satisfaction.
  • Create and maintain comprehensive documentation of support cases, solutions, and product updates.
  • Prepare regular reports on support metrics, trends, and customer feedback to inform product development.
  • Work closely with engineering, product management, and quality assurance teams to communicate customer feedback and product performance issues.
  • Participate in product development meetings to provide insights from a support perspective.
  • Conduct training sessions for customers and internal teams on product features and best practices.
  • Develop and update training materials and user manuals as needed.
Requirements:
  • Bachelor's degree in mechanical, electrical, electronic, communications, computer engineering, aerospace, or related field.
  • A minimum of 6 years of relevant work experience.
  • Professional experience in the specification, design, analysis, manufacture, and test of products in aerospace or related industries.
  • Demonstrated knowledge and expertise with the application of systems engineering principles, data, and tools in aerospace or related industries.
  • Demonstrated ability to ensure successful outcomes that meet project deliverables and adhere to critical deadlines.

We're committed to fostering a diverse and inclusive workplace. Female applicants, people of Aboriginal or Torres Strait Island descent, and ex-defence personnel are encouraged to apply.

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