Technical Customer Advocate

3 days ago

Brisbane, Queensland, Australia beBeeSupport Full time $80,000 - $120,000
Service Centre Support Job

The Service Centre Support role is a key position that requires exceptional technical skills and customer service expertise. As a vital member of our team, you will be responsible for delivering high-quality support to various stakeholders, including managing mobile devices, troubleshooting technical issues, and deploying software updates.

This role demands a Certificate IV or higher-level IT qualification, as well as working knowledge of Windows 10 & 11 and Microsoft Suite. Additionally, experience with hardware platforms, such as laptops and mobile devices, is essential.

As a Service Centre Support specialist, you must possess excellent communication skills, be solutions-focused, and have a passion for delivering outstanding customer service.

  • Key Responsibilities:
  • Provide technical support to stakeholders
  • Manage company mobile devices via MDM platforms
  • Deploy and troubleshoot software updates
  • Ensure functionality of new hardware
What We Offer
  • Flexible working options
  • 9-day fortnights
  • Volunteer leave
  • Varying start and finish times
About Us

We are a pioneering organisation with diverse careers across various disciplines. Our employees work together to defend and define the future, pushing the boundaries of science, technology, and engineering. We offer varied careers and internships, providing opportunities to excel while working with diverse backgrounds and disciplines.

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