Veterans Support Specialist

7 days ago

Brisbane, Queensland, Australia beBeeAdvocacy Full time $80,000 - $130,000
Compensation Advocate Role

This role provides advice and assistance to members, their families, and the wider military community in relation to claims and appeals matters.

The Compensation Advocate will work directly with clients to prepare and submit compensation claims, manage client files, and communicate with representatives to gather information and provide timely updates on claims.

Key Responsibilities
  • Prepare and submit compensation claims under supervision.
  • Work within legislative and policy guidelines to document claims from Veterans.
  • Case Coordination - manage and update client files using record management systems, ensuring data quality and accuracy.
  • Communicate with clients and their representatives to gather additional information and provide clients with a timely update on their claim.
Why Work With Us
  • Option to salary package up to $15,900 per year on living expenses, and claim further tax-saving benefits on top.
  • Extensive training/development opportunities.
  • Bring your whole authentic self to work each day and be part of a supportive environment.
  • You're gifted 3 additional days of leave at Christmas.
  • Financial support and study leave to undertake higher educational courses related to work.
  • Work in an environment that values all voices - have an influence, be the difference.
  • Benefits Hub that includes lifestyle discounts from hundreds of leading stores and services.

We are seeking a highly customer-focused individual who can demonstrate complex problem-solving abilities and strong attention to detail and accuracy. The ideal candidate will have effective case management skills in a high-volume work environment and be able to follow process, policy, legislation, and remain confidential.

About You
  • Demonstrated complex problem-solving abilities and strong attention to detail and accuracy.
  • Effective case management skills in a high-volume work environment.
  • Demonstrated ability to follow process, policy, legislation, and remain confidential.
  • Demonstrated effective written communication and interpersonal skills in working directly with Veterans and their families.
  • Quick learner with excellent feedback acceptance.
  • Ability to demonstrate compassion and empathy for clients is essential.
  • A team member who will uphold our values and complement our culture and way of working.
  • An understanding of the defence community and its unique challenges is desirable.

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