Veterans Support Specialist

7 days ago

Brisbane, Queensland, Australia beBeeSupport Full time $88,923 - $92,770

Job Description

The Australian Defence Force (ADF) and its members rely on dedicated individuals like you to provide support services. As a Veteran Support Specialist, you will be the primary point of contact for current and former defence force personnel seeking assistance with various aspects of their lives.

Key Responsibilities

  • Deliver exceptional customer service by providing timely and effective solutions to clients' inquiries and concerns.
  • Collaborate with internal stakeholders to develop and implement strategies that enhance the overall experience for veterans and their families.
  • Analyse complex situations and provide expert advice on entitlements, legislation, and relevant policies.
  • Built strong relationships with external partners, including ex-service organisations, to facilitate a comprehensive network of support.
  • Maintain accurate records and documentation to ensure seamless communication between teams and stakeholders.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Excellent interpersonal and communication skills to effectively engage with diverse groups.
  • A solid understanding of ADF policies, procedures, and legislation.
  • Ability to empathise with clients' situations and provide guidance in sensitive circumstances.
  • Strong organisational and problem-solving skills to manage competing priorities and deadlines.

Benefits

This role offers a unique opportunity to make a meaningful impact in the lives of those who have served our country. You will be part of a dynamic team committed to delivering exceptional outcomes for veterans and their families.

Others

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about supporting those who have served, we encourage you to apply for this exciting opportunity.

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