Service Desk Specialist

4 weeks ago

Sydney, New South Wales, Australia Hoyts Full time
About HOYTS

HOYTS is a leading media and entertainment company across Australia & New Zealand, driven by creation, innovation, and quality. We strive to deliver the future of cinema for people who want to experience more.

The Role

We are seeking a Service Desk Specialist to join our Cinema Technology Group, located in the heart of George St. This role will provide support across all functional areas of IT, including infrastructure, application support, networks, call handling, troubleshooting, technical administration, and office support.

Key Responsibilities
  • Troubleshoot and solve hardware and software issues, including PCs/Laptops, POS terminals, servers, kiosks, and network equipment.
  • Install, repair, and service HOYTS devices using appropriate tools.
  • Provide support to HOYTS locations and clients, responding to logged tickets efficiently.
  • Train internal teams in the use of business systems, networks, and applications.
  • Respond to urgent after-hours queries, providing troubleshooting support in a timely manner.
  • Build and maintain relationships with customers and third-party vendors.
Requirements
  • Experience in hardware, computer software, service infrastructure, and enterprise applications.
  • Qualification in IT or a related degree is desirable.
  • Prioritizing goals, delivering key outcomes, and having a technical mind.
  • Excellent organizational and time management skills.
  • Self-motivation and the ability to work independently and as part of a cross-functional team.
  • Experience in building and sustaining positive relationships with diverse stakeholders.
What We Offer
  • 50c movie tickets and corporate discounts across retail, healthcare, and banking.
  • Flexible working structure to accommodate work-life balance.
  • Sleep in or finish early on your birthday.
  • Wellbeing and safety support - Sonder access for you and your family.
  • Career progression and training opportunities.
  • A close-knit team and a company that strives for a sustainable future.

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