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Business Analyst

1 month ago

Sydney, New South Wales, Australia Xero Full time

Xero is a cloud-based accounting software that helps small businesses and their advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do.

We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

About the Role

As a Business Analyst at Xero, you will drive product and customer initiatives within our Xero.com team. The Xero.com team is responsible for Xero's global website and the Xeus design system. You will work closely with product managers, UX designers and engineers to develop beautiful experiences for both our customer and internal users.

Key Responsibilities

    • Navigate and build networks across Xero to understand how the product fits into Xero's strategy, objectives and future
    • Contribute to the collation and analysis of customer data to inform product planning
    • Translate the customer problem into actionable user stories for the team
    • Support the Product Manager to manage the backlog to ensure it follows the product roadmap and strategy
    • Support the development and tracking of the product against the product's strategy and the annual and quarterly OKR process
    • Work collaboratively with the broader product team to ensure an effective launch
    • Contribute to the monitoring of overall commercial & customer results of the product line, working with other product team members to intervene if required
    • Provide support between stages of product development to ensure continuity and cohesiveness, and alignment of product to strategy and roadmap

Success Metrics

    • You are contributing to the development of OKRs
    • Your work is contributing to achieving the OKRs
    • You execute work in a timely manner e.g. product analysis, reports, presentations
    • You deliver quality insights and recommendations to support product decision making
    • You develop quality stories and acceptance criteria which enables customer / business value
    • You demonstrate and amplify Xero's Values
    • The backlog is supported with necessary data and analytics

What You'll Bring

    • Experience with agile processes in a software development environment
    • Experience in analysing data, providing insight and recommendations
    • Experience with SaaS product development desired but not a must
    • Experience in a problem-solving role using critical thinking skills
    • Demonstrated experience as a valued team member working within teams to deliver customer/business outcomes

Why Xero?

Xero offers a range of benefits including flexible working, career development, and employee resource groups. We also provide generous paid leave, wellbeing and sports programmes, and an Employee Assistance Program to support employees' physical and mental wellbeing. Additionally, we offer life insurance, income protection, and health insurance to support employees' financial security.