Client Service Expert

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $66,000 - $81,000
Job Description
As a Client Service Expert, you will be part of a dynamic team dedicated to delivering exceptional customer experiences. Your primary responsibility will be to understand clients' needs and provide effective solutions through phone-based communication.

Key Responsibilities
  • Understand clients' financial product and service requirements.
  • Ask insightful questions and provide tailored solutions to clients.
  • Identify and escalate issues to supervisors for timely resolution.
  • Direct client queries to relevant support teams.

Required Skills and Qualifications
To excel in this role, you will need to possess the following skills and qualifications:

  • A strong background in a contact centre environment, handling high volumes of phone-based communication.
  • Critical thinking skills to navigate and resolve complex client issues.
  • Exceptional customer service skills, with a focus on empathy and timely query resolution.
  • The ability to work effectively in a fast-paced environment while meeting targets.
  • Excellent communication and typing skills.
  • A practical approach to supporting and resolving client needs, adhering to established processes and guidelines.

Benefits
We offer a comprehensive range of benefits to support your well-being and career growth:

  • Wellbeing leave days.
  • Additional service bonus leave days.
  • Paid parental leave for primary caregivers, including transition leave and non-primary caregiver leave.
  • Volunteer leave and donation matching.
  • Gender affirmation leave.
  • Employee Assistance Program and wellbeing benefits.
  • Salary packaging options and learning development opportunities.
  • Hybrid and flexible working arrangements.
  • Reimbursement for work-from-home equipment.

About Our Team
We are committed to fostering a diverse, equitable, and inclusive workplace, where everyone can thrive. We encourage applicants from all backgrounds to apply and welcome all identities.

Seniority Level
  • Entry-level.

Employment Type
  • Full-time.

Job Function
  • Other.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements.

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