Collections Specialist
1 week ago
As a Collections Officer with News Corp Australia, you will play a crucial role in managing a ledger of accounts to ensure timely collection of debts and accurate reconciliations. This position requires a motivated team player with exceptional customer service skills, eager to start their career in collections.
Key Responsibilities
• Answering inbound calls and emails to assist customers with their inquiries
• Performing administration duties, including account setup, reconciliations, and supplying copies of invoices
• Contacting customers with overdue accounts
• Liaising with internal stakeholders to resolve customer disputes and ensure correct invoicing
• Providing exceptional customer service and negotiating payment arrangements
Requirements
• Previous experience in customer service, preferably with knowledge of collections processes
• Detail-oriented, proactive, and enthusiastic team player
• Ability to meet deadlines while maintaining excellent customer service
• Motivated to meet individual KPIs and contribute to team goals
• Comfortable liaising with diverse business partners
• Knowledge of CRM systems, such as JD Edwards or Salesforce, is advantageous
Benefits
News Corp Australia offers a range of benefits to its employees, including access to exclusive publications, health and wellbeing programs, and development opportunities. We are proud to be Australia's most impactful media group, informing, advocating, and inspiring all Australians for a better future.
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Collections Specialist
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