Senior Collections Specialist

6 days ago


Sydney, New South Wales, Australia Zip Co Full time
About the Role

We are seeking a Senior Collections Specialist to join our team. As a Collections Specialist, you will play a critical role in building relationships with customers and supporting them through the repayment process.

Key Responsibilities
  • Secure Payments: Negotiate payments with customers while maintaining strong relationships.
  • Customer Support: Provide support to customers in financial distress and agree on a reasonable repayment option.
  • Administrative Tasks: Perform all administrative duties related to collections efficiency.
  • Customer Communication: Interact with customers daily via phone and email.
Requirements
  • Experience: 2+ years in a collections role or transferable skills from a customer-facing role.
  • Knowledge of Debt Collection Processes: Understanding of debt collection processes and relevant regulatory requirements.
  • Skillset: Strong negotiation, communication, problem-solving, organization, and time management skills.
Benefits
  • Competitive Salary: $70,000 - $90,000 per annum, depending on experience.
  • Flexible Work Arrangements: Work 2-3 days a week in our brand new office.
  • Professional Development: Opportunities to learn new skills and grow within the company.
About Zip Co

Zip Co Limited is a digital financial services company offering innovative products that bring customers and merchants together. We pride ourselves on being a values-led business and our values guide us in everything we do.



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