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Team Leader

2 months ago

Sydney, New South Wales, Australia Hyatt Corporation Full time

About Park Hyatt Sydney

Park Hyatt Sydney is a luxury hotel that offers an exceptional experience to its guests. We are seeking a professional Team Leader to join our Communication Centre team.

Main Responsibilities

  • Assist the Management Team in efficiently managing the department according to the established concept statement, providing a courteous, professional, efficient, and flexible service at all times.
  • Ensure that all Communication Centre employees are familiar with the hotel's products and services, current promotions, policies, and other important information.
  • Assist in developing the skills and effectiveness of all Communication Centre employees through appropriate training, coaching, and/or mentoring.
  • Facilitate efficient communications for both guests and employees within the hotel and for external communications.
  • Handle guest and employee enquiries in a courteous and efficient manner.
  • Act proficiently in all aspects of emergency procedures, remaining calm, alert, and efficient in the event of a major incident or problem at the hotel, and maintaining professional discretion.

Requirements

  • Well-developed Communication, Telephone, and Customer Relations Skills.
  • Well-developed Computer Skills, particularly in the use of MS Office, email, Opera, and basic systems interface.
  • Good trainer, able to facilitate at all levels.
  • Comprehensive knowledge of business needs, financial reporting, and productivity requirements.

What We Offer

  • Access to employee benefits, such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlets.
  • Access to complimentary and discounted Hyatt accommodation worldwide.
  • Access to internationally recognised learning and development programs and opportunities.
  • Access to an employee assistance program and paid family leave benefits.
  • Being part of a diverse and inclusive team, passionate about their work.

A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces.