IT Operations Specialist

4 weeks ago


Brisbane, Queensland, Australia Suncorp Group Full time
About the Role

We are seeking an IT Operations Specialist to join our Service Delivery team in Insurance Technology. This is a great opportunity for a junior to work with our team and receive excellent exposure to IT Operational processes for Critical systems.

As an IT Operations Specialist, you will play a crucial role in ensuring the smooth operation of IT applications within a portfolio. You will work under a Service Delivery Manager and collaborate with both internal and external teams using SIAM and ITIL processes.

Key Responsibilities
  • Work with SIAM and Service Delivery Practices to ensure run activities performed by partners are carried out to agreed ITIL process standards and SLAs
  • Understand and communicate system requirements to operational teams
  • Work with technical staff and leaders in managing changes and incidents
  • Monitor Service Management processes and ensure continual service improvements
What We're Looking For
  • Ideal candidate will have 1-2 years' experience in Software development life cycle
  • Good knowledge and experience of ITSM and IT Operations
  • Familiarity with service management processes such as Incident, Change, Problem, Release, and Knowledge
  • Knowledge of REST APIs, Python, Groovy, Springboot, and Deployment process
  • Excellent stakeholder and communication skills
Benefits
  • Competitive benefits package and flexible work culture
  • Excellent discounts on a range of retail favourite stores as well as banking and insurance products
  • A range of flexible working and leave options, including 20 weeks paid parental leave
  • Invest in your brighter future with ongoing study support and career development programs

This role offers a salary range of AUD $70,000 - AUD $90,000 per annum, depending on experience, plus superannuation and other benefits. If you are motivated and passionate about delivering exceptional results, we encourage you to apply.



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