Senior IT Operations Manager

3 days ago


Brisbane, Queensland, Australia Brennan IT Full time

Job Overview

We are seeking an experienced Senior IT Operations Manager to join our team at Brennan IT on a permanent part-time basis. The ideal candidate will have a strong background in IT service management and be able to lead multiple vendors and third-party relationships.

About the Role

This is a unique opportunity for a seasoned professional to make a significant impact on our organization's success. As the Senior IT Operations Manager, you will play a crucial role in ensuring the smooth and efficient delivery of projects and services. Your primary responsibility will be to manage multiple vendors and third-party relationships, ensuring they adhere to service level agreements and deliverables.

Your Key Responsibilities

  • Scope and change management to ensure seamless project delivery;
  • Developing future technology roadmaps to drive business growth;
  • Assisting in the development of ITIL-aligned service processes;
  • Maintaining strong relationships with finance and key commercial functions;
  • Gathering requirements, writing business cases, and basic project management;
  • Orchestrating strategic business planning, roadmaps, and workshops to align with company goals.

About You

  • A minimum of 3 years' experience in service management;
  • ITIL service management accreditation;
  • Strong working knowledge of ITSM service delivery concepts;
  • Demonstrated ability to lead and collaborate with multi-disciplined teams;
  • Demonstrated skills in negotiation, organization, and time management;
  • Ability to influence external and internal stakeholders as part of a continuous improvement lifecycle.

What We Offer

We offer a competitive salary of AU$120,000 - AU$150,000 per annum, depending on experience, plus additional benefits including flexible working arrangements, professional development opportunities, and a supportive work environment.



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