Hospitality Front Desk Team Member

4 days ago

Townsville, Queensland, Australia beBeeCustomer Full time $45,000 - $65,000

We are seeking a highly skilled and customer-focused Front Desk Coordinator to join our team.

Job Description

The ideal candidate will possess excellent communication skills, be proficient in using computer systems, and have previous experience working in a fast-paced environment. As the welcoming face of our park, you will be responsible for providing exceptional service to guests, processing check-ins and outs, and maintaining accurate records.

You will also be required to coordinate with the Housekeeping team, track readiness of accommodation, and supply guests with information regarding property and local areas of interest. Additionally, you will be responsible for completing day-to-day office administration tasks and maintaining excellent relationships with park teams, residents, and guests.

Requirements
  • Previous Front Office experience within the hospitality industry
  • Possess passionate about delivering exceptional Guest experiences
  • Proficient computer skills, including knowledge of RMS
  • Excellent communication and interpersonal skills
  • Ability to handle cash transactions accurately
  • Strong organizational skills and attention to detail
  • Enthusiastic and positive attitude
  • Flexibility to work weekends, public holidays, and evenings as needed
Benefits

As a valued member of our team, you will receive:

  • Discounted accommodation at over 300 G'day Group holiday parks nationally
  • Discounts with our G'day Rewards Partners
  • Service recognition awards
  • Access to Employee Assistance Program
  • Internal promotions and opportunities
Additional Information

This role may involve extensive manual handling tasks, including lifting up to 20kg, kneeling, and squatting. A valid Working with Children's Check specific to the state may be required. By applying for this role, you consent to a Federal Police Clearance.

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