Customer Experience Manager
7 days ago
The Voice of the Customer Platform Coordinator will play a vital role in overseeing the daily operations of the Voice of the Customer (VoC) program at Flight Centre Travel Group. This includes managing user access, addressing user inquiries, and resolving technical issues. The ideal candidate will work collaboratively across various stakeholders and teams to ensure accurate and timely project delivery.
Key Responsibilities:
- Manage access to the Qualtrics platform by setting up user accounts and permissions.
- Perform platform configurations and updates as needed.
- Learn to manage data integrations.
- Respond to user questions and issues related to the platform and escalate when necessary.
- Assist in troubleshooting platform-related issues.
- Learn to build surveys and dashboards based on pre-defined specifications from the VoC team.
- Ensure survey logic and dashboard components are implemented accurately to meet requirements.
- Assist in and eventually own the generation and customization of reports for various stakeholders.
Requirements:
- A proactive, detail-oriented, and organized approach to work.
- Strong communication skills for interacting with stakeholders and explaining technical aspects.
- Ability to follow detailed specifications accurately.
- Strong problem-solving skills and the ability to learn new tools and systems quickly.
What We Offer:
- A dynamic and inclusive work environment.
- Individualized learning and development pathway options.
- Exclusive staff discounts and travel benefits.
- Career opportunities in a network of brands and businesses across the globe.
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