Customer Experience Manager

2 weeks ago


Brisbane, Queensland, Australia Aphex Full time
About Aphex

Aphex aims to revolutionize the construction industry with cutting-edge technology. Our mission is to empower construction teams with a live, multiplayer planning platform that streamlines project management and communication.

Our customers are leading construction contractors that build critical infrastructure projects. As a Customer Success Manager, you will play a pivotal role in onboarding, activating, and growing the impact of our platform on these projects.

The Role

As a Customer Success Manager at Aphex, you will be responsible for setting up and deploying our platform across major infrastructure projects or contractors for maximum impact. You will work closely with our sales team to ensure seamless onboarding and activation of our platform.

Key responsibilities include:

  • Setting up and deploying our platform for maximum impact
  • Activating users through training and nudges
  • Monitoring project health and designing playbooks to positively impact it
  • Building relationships at a ground level to support account renewal and growth

We are looking for someone who is passionate about solving problems and helping people. Ideal candidates will have experience in customer success or a related field, be hungry to learn and improve things, and have great communication skills.



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