Customer Experience Strategist

3 weeks ago

Brisbane, Queensland, Australia Woolworths Full time

Customer Service Manager (Relocating Package)

As a key player in service excellence, you will drive customer-centric initiatives. Your proactive approach, ability to adapt, and solutions-focused mindset will see you thrive as a Customer Service Manager at Woolworths - where our customers come first. Your expertise in service delivery, and ability to engage, lead and develop your team will ensure we go the extra mile and strive to exceed customer expectations.

Delivering Exceptional Experiences

We believe that our customers deserve the best. That's why we're looking for a Customer Service Manager who can lead by example, inspire their team, and deliver exceptional customer experiences. If you have a passion for customer service, a hunger to make a tangible difference, and you're looking for a place to develop, you could be who we're looking for.

The Role

We're looking for a Customer Service Manager who can lead our front-end teams to deliver exceptional customer service. Your responsibilities will include:

  1. Leading teams to put customer needs first through the day-to-day management of a supermarket front end
  2. Promoting an environment that excels in customer service and reduced wait times
  3. Coaching teams to deliver great shopping experiences through superb store standards in Food Safety, Safety and Merchandising Standards
  4. Delivering key performance metrics and targets across the Customer Service Team
  5. Review and plan for sales and seasonal events to maximise opportunity and meet customer expectations
  6. Leading Store Sustainability commitments

What We're Looking For

We're looking for a Customer Service Manager who has:

  • Ability to listen and learn and show genuine care for both team and customers
  • Believes in always doing the right thing
  • Works collaboratively end to end as one team
  • Ability to work in a fast-paced & complex environment
  • Drive to coach and develop large teams to deliver great results
  • Ability to create a vision, coach, motivate and inspire a team to stretch their capabilities, unlock potential and build commitment to achieving the vision
  • Ability to lead change effectively
  • Community orientated

Why Work with Us

At Woolworths, we're committed to creating a workplace where our team members feel valued, respected and empowered. We're proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency. We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.

Grow with the Group

As an inclusive, team-first company, our people are at the core of everything we do. We encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference. We'd love to hear from you – if you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn.

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