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Retail Operations Director

2 months ago

Melbourne, Victoria, Australia Cotton On Group Full time
About Us

Cotton On Group is a leading global fashion and lifestyle brand that empowers individuals to look, feel, and be their best selves. Our products are designed to enhance everyday experiences, celebrating diversity and inclusivity as we believe self-expression is for everyone. Our brand DNA is defined as Effortless, Fun, Optimistic, Genuine, and Inclusive. We're driven by a passion for innovation and a commitment to making a positive impact.

The Role

We're seeking a highly skilled and experienced Retail Operations Director to lead our global retail efforts. As a key member of our leadership team, you'll play a pivotal role in driving excellence in channel trade, operations, and customer experience across all our retail touchpoints. Your mission will be to deliver an exceptional customer experience in every Cotton On store worldwide.

Key Responsibilities
  • Lead the development and implementation of global retail strategies to drive business growth and customer satisfaction.
  • Oversee channel trade operations, ensuring seamless execution and optimal results.
  • Collaborate with cross-functional teams to drive customer experience excellence across all retail touchpoints.
  • Develop and maintain strong relationships with key stakeholders, including suppliers, partners, and team members.
  • Stay up-to-date with industry trends and best practices, applying knowledge to drive innovation and improvement.
Requirements
  • Proven experience as a Retail Operations Director or in a similar leadership role within retail, preferably in fashion or apparel.
  • Strong understanding of retail operations, including sales techniques, merchandising, and inventory management.
  • Exceptional leadership and communication skills with a track record of inspiring and developing teams.
  • Deep customer intelligence, with an intimate understanding of the market.
  • Demonstrated ability to create an ecosystem for the customer, with great instinct and a fierce dedication to protecting how a brand appears across all touchpoints.
  • Possesses strong digital capabilities, with a comprehensive understanding of the market and the unique needs and preferences of our team and customers.
  • Strategic thinker with a results-driven approach and a passion for driving business growth.
  • Bachelor's degree in Business Administration, Retail Management, or a related field (preferred).
Our Culture

Cotton On Group is a culture-centred organisation, committed to creating workplaces where each individual can show up as their whole self, having an equal opportunity to succeed. We're proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.

Benefits
  • We're committed to personal and professional development, which is supported by an ever-growing and expanding structure.
  • We believe our people deserve the best space to do their best work and to support this, we provide:
    • 50% team member discount off all brands (excl. Ceres Life which is 30% off)
    • A world-class office with a state-of-the-art Wellness Centre featuring spa therapists, holistic health experts, and free fitness classes.
    • A brand-new childcare centre onsite – incredible facilities, indoor and outdoor play areas, subsidised cost, and your kids are right next door.
    • The Beckley, our in-house café with chef-prepared healthy meals, coffee, and snacks.
    • You can also grab a nutritious take-home meal, taking the stress out of dinner time.
    • Flexible working – enabling you to find the right working rhythm to be at your best.
    • Competitive salary packaging – ensuring we are constantly benchmarking to industry.
    • On-site concierge, let us help you get your life sorted with dry cleaning, car wash, and more.
    • An Employee Assistance Program for you and your family.
    • Returning from maternity leave (or primary carer parental leave)? Work part-time and get paid full-time for 2 months, all part of supporting you during your transition back to work.
    • Team mingle celebrations, speaker's series, surprise and delight moments – the magic happens when we get together.
    • Do you have a dog? Bring them into the office.