Operational Manager

1 day ago

Canberra, ACT, Australia beBeeLeadership Full time $90,000 - $130,000

Job Title: Team Lead

Location: Canberra, Australia

About the Role:

  • Manage a team of support specialists, providing coaching and support to ensure high-quality service delivery.
  • Manage and coordinate the backlog of incidents, bugs, change requests, and system enhancements across the breadth of the Salesforce platform.
  • Execute all required ICT change management activities.
  • Develop and implement support processes and procedures.
  • Collaborate with cross-functional teams to identify and prioritize bug fixes, system enhancements, and upgrades.
  • Perform operational tasks including access management and provisioning, backup and restore activities, internal reviews, control implementation, and service transition activities.
  • Build and maintain relationships with key stakeholders to ensure business objectives are met.

About You:

  • Experience of at least 3-5 years in managing IT support operations, including managing teams.
  • Experience working with cross-functional teams and managing stakeholder relationships.
  • Experience in developing and implementing support processes and procedures.
  • Strong problem-solving skills and attention to detail.
  • Experience working with the Atlassian suite, specifically Jira, Confluence, and Service Desk (desirable).
  • Strong understanding of the Salesforce platform and its functionalities (desirable).

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