Customer Experience Logistics Specialist

3 days ago

Sydney, New South Wales, Australia beBeeLogistics Full time $87,654 - $123,456
Logistics Care Specialist Job Description

The Logistics Care Specialist plays a pivotal role in resolving customer complaints, providing visibility on backorders and managing returns across the order-to-payment journey.


This is an exciting opportunity for candidates to develop their careers in logistics and supply chain operations.



Key Responsibilities
  • Proactively resolve customer care notifications and feedback related to logistics to deliver exceptional customer experiences.
  • Process returns and work proactively with warehouse teams to ensure timely completion of activities.
  • Effectively utilize systems to record actions taken and characteristics of orders identified as potential failures.
  • Communicate effectively on back-order management.
  • Support account managers on logistics-related enquiries.
  • Develop strong partnerships with materials management, transportation, and warehouse teams.
  • Establish trust with field sales to increase account manager productivity and reduce inbound calls from field.
  • Handle emails promptly.
  • Support training of new team members.


Requirements
  • Bachelor's degree preferred.
  • Solid knowledge of SAP systems is advantageous but not mandatory.
  • Functional knowledge of logistics processes.
  • Solid knowledge of related business processes (i.e. product portfolio management).
  • Excellent interpersonal and customer service skills.
  • Strong PC skills including Microsoft Office applications.
  • Good communication, organization, and analytical skills.
  • Detail-oriented and able to handle multiple responsibilities and make decisions.


Benefits

By joining our organisation, you'll enjoy:

  • Learning and development opportunities.
  • Annual leave: four weeks annual leave and 17.5% leave loading.
  • Additional five days' leave for personal use.
  • Two paid days off per year to volunteer for non-profit organisations.
  • A comprehensive wellbeing program.
  • A diverse and inclusive culture.
  • A flexible working concept that empowers employees to balance work and personal life.


Why Choose This Role?

This role offers a unique opportunity to grow professionally and personally while making a positive impact on customers and the organisation.

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