Customer Care Logistics Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeLogistics Full time $100,000 - $140,000

Job Title: Logistics Care Specialist

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Job Description: The role of a Logistics Care Specialist is to proactively resolve customer complaints related to logistics, provide visibility on backorders, and manage timely customer returns across the Order to Payment journey. This role is ideal for candidates keen to develop their career in logistics and supply chain operations.

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  • Proactively resolve customer care notifications and feedback related to logistics for a great customer experience.">
  • Process Returns and work with the Warehouse team to complete activities in a timely manner.">
  • Effectively utilize systems to record actions taken and identify potential failures.">
  • Provide communication on back-order management.">
  • Support Account Managers with logistics-related inquiries.">
  • Develop strong partnerships with materials management, transportation, and warehouse teams.">
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Required Skills and Qualifications:

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  • Bachelor's Degree preferred.">
  • Solid knowledge of SAP systems advantageous but not mandatory.">
  • Functional knowledge of logistics processes.">
  • Excellent interpersonal and customer service skills.">
  • Strong PC skills including Microsoft Office applications.">
  • Good communication, organization, and analytical skills.">
  • Detail-oriented and able to handle multiple responsibilities and make decisions.">
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Benefits:

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  • Learning and Development opportunities including internal development programs, in-house learning academy & mentorship programs.">
  • Annual leave with 17.5% leave loading.">
  • Extra 5 days of leave for personal use.">
  • Two days paid time off to volunteer for non-profit organizations.">
  • Comprehensive well-being programs and support.">
  • Diverse and inclusive culture.">
  • Flexible working concept to balance work and personal life.">
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Why Join Our Team:

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We value diversity, equity, and inclusion and strive to create an environment where every employee feels welcome and empowered to succeed.

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