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Digital Experience Manager, Enterprise
1 month ago
About Us:
Sitecore is a leading company that empowers the world's smartest and largest brands to build lifelong relationships with their customers. Our mission is to elevate leading brands through unforgettable digital connections. We deliver a composable digital experience platform that brings together content, commerce, and data into one connected platform, resulting in millions of digital experiences every day.
Our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries is what makes us the company we are today. We have a wide range of perspectives, experiences, and skills that drive and unite us across the globe.
About the Role:
As an Account Manager, your primary focus is managing and growing relationships with our existing customer base. You will serve as a trusted advisor to our customers, ensuring their continued success with Sitecore's solutions and driving expansion opportunities within their organizations. This role requires free-thinking and self-motivated top performers who thrive on winning new business, understanding complex business challenges, and clearly communicating the value of a Sitecore solution to various client audiences.
Key Responsibilities:
- Act as primary contact for designated accounts, fostering strong relationships across all levels.
- Understand each customer's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly.
- Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth.
- Collaborate cross-functionally with internal teams and leverage Sitecore's partner network for exceptional client support.
- Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value.
- Monitor customer health and address issues promptly to ensure long-term partnerships.
- Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements.
Requirements:
- 5+ years of experience in software sales or SaaS environment.
- Account management/sales experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred.
- Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape.
- Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization.
- Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
Additional Skills:
- Experience presenting onsite to executive stakeholders and ability to showcase strong communication skills.
- Possess high empathy and excitement for what can be defined as digital customer experience.
- Tenacious, ambitious, self-starter, naturally curious, highly coachable, high emotional intelligence, and self-aware.
Why Sitecore:
- Sales and Customer Success are the key to our success. We are tapping into an exciting $30B market opportunity that is still very much in its infancy.
- Great team and company culture. We have been recognized for award-winning Culture by Comparably.
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other local legally protected characteristic.
