IT Career Growth Specialist

2 weeks ago

Perth, Western Australia beBeeCareer Full time $60,000 - $100,000

Elevate Your Career in IT: Where Innovation Meets Opportunity

Key Skills and Qualifications:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.

  • Strong analytical and problem-solving skills, with the ability to identify growth opportunities and develop solutions.

  • Ability to work collaboratively with internal teams, including technical teams, to deliver a seamless client experience.

  • Proven track record of success in managing client portfolios and driving revenue growth.

  • Experience working with cloud-based technologies and security initiatives.

  • Ability to educate customers on new technology features and basic security best practices.

Why Join Us?

We offer a dynamic and supportive work environment that cultivates talent, encourages leadership, and celebrates success. As a Customer Success Manager, you will have the opportunity to turn tech conversations into strong, long-term relationships and make a real impact in the IT industry.

About the Role

  • Own a portfolio of managed-services clients and act as their primary point of contact.

  • Run regular business reviews to highlight support trends, system uptime, and next steps for improvement.

  • Identify add-on needs and work with our solutions team to scope proposals.

  • Coordinate escalations with the Service Desk, ensuring SLAs stay on track and clients feel informed.

  • Maintain simple account plans and pipelines to ensure renewals, expansions, and satisfaction targets are always visible.

  • Educate customers on new technology features and basic security best practices.

  • Partner with internal teams to deliver a seamless, value-driven client experience.

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