Quality Assurance Director

Quality Assurance Leadership Role

The Quality Assurance Manager is responsible for leading the design, management, and monitoring of governance, risk management, and quality assurance frameworks across the organization.

This role ensures adherence to legislation, regulatory standards, and internal quality objectives associated with the institution's status as an approved provider.

Working closely with academic and operational managers, the Quality Assurance Manager guides stakeholders to achieve high-quality outcomes that enhance the student experience and ensure regulatory compliance.

Key Responsibilities:

• Manage the institutional secretariat function and governance framework, including scheduling, preparation, and coordination of meeting papers and minutes of governing bodies and their sub-committees.
• Develop, manage, and implement activities and controls within the quality assurance framework to support ongoing compliance with regulatory obligations and standards, particularly the Higher Education Standards Framework 2021 and National Code 2018.
• Lead and oversee the implementation of policy frameworks to manage risk, promote quality outcomes, and support efficient business operations, including policy development, review, advice, and guidance on policy intent and implementation, and maintenance of policy libraries.
• Lead and oversee reporting for the annual TEQSA Provider Information Request and contribute to other reporting activities such as student data collection, financial viability, and tuition assurance declarations as required.
• Manage the internal audit function, undertaking annual audits against regulatory standards.
• Monitor, research, analyze, and make recommendations for change based on legislative and regulatory developments and sector best practice.
• Manage the student grievance and appeals processes.
• Manage the compliance of the institutional website, course brochures, and marketing materials.
• Act as the Privacy Officer and the Whistle-blower Investigations Officer.
• Manage the Compliance Schedule, and Compliance Breaches Register.
• Support the People and Culture Manager with policy review and approval processes from the Board as required.

Leadership and Relationship Management:

• Foster and maintain collaborative working relationships with functional managers and key stakeholders.
• Promote a culture of quality and risk awareness, encouraging collaboration, innovation, and quality-driven outcomes across business operations.
• Act as the leading representative for quality assurance on governing bodies and related sub-committees (as required).
• Build and maintain collaborative relationships with regulatory bodies, professional associations, and other providers to foster interest, commitment, and support for the institution as a quality higher education provider.

Required Skills and Qualifications:

• Tertiary qualification within any discipline (post-graduate level preferred).
• At least 5 years or more of demonstrable practical experience in quality assurance, governance, and risk management functions within the higher education sector and ideally a CRICOS provider.
• Preferably 2 years or more of demonstrable management and leadership experience in a private higher education environment.
• Demonstrated operational management skills to manage projects and tasks involving a range of stakeholders that deliver quality outcomes and meet workflow demands and tight deadlines.
• Deep working knowledge and understanding of the higher education sector in Australia, including the Higher Education Support Act 2003, Higher Education Standards Framework 2021, ESOS A.

Benefits:

This role offers opportunities for professional growth and development, as well as the chance to work with a dedicated team of professionals who are passionate about delivering high-quality education services.

Others:

Applicants must be able to demonstrate a strong commitment to quality and excellence in all aspects of their work. They should also have excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.