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Professional Order Coordinator

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Brisbane, Queensland, Australia beBeeCustomerService Full time $28,000 - $63,000
Customer Service Specialist

This role involves delivering exceptional customer experiences, ensuring timely order processing and accurate communication. Ideal for detail-driven individuals who thrive in structured environments.

  • Champion a customer-first mindset, handling orders accurately and efficiently
  • Communicate proactively with customers, providing updates and resolving issues before they escalate
  • Maintain and build relationships with key stakeholders—both internal and external
  • Support order intake, follow-up, and opportunity identification for upselling or cross-selling
  • Work closely with Customer Managers to anticipate customer needs and ensure on-time delivery
  • Meet and exceed performance metrics across response times, resolution, and customer satisfaction
About the Role:

As a Customer Service Coordinator, you will be a key part of the Services team, ensuring a seamless experience for our customers through timely communication and exceptional organisation.

You will manage order processing, proactively keep customers updated, and support our Customer Managers in delivering service that goes above expectations.

Key Responsibilities:
  • Safety is paramount; all personnel must return home in the same condition as when they commenced work.
  • Proactively communicate with customers, providing updates and resolving issues before they escalate.
  • Work closely with Customer Managers to anticipate customer needs and ensure on-time delivery.
  • Meet and exceed performance metrics across response times, resolution, and customer satisfaction.
Requirements:
  • Proven ability in customer service and administration, with a passion for accuracy.
  • A strong understanding of the importance of building relationships—with both customers and internal teams.
  • Natural organisational skills, attention to detail, and a drive to deliver high-quality results.
  • A proactive mindset, always seeking opportunities to improve communication, processes, and outcomes.
  • Exceptional written communication skills.