Concession Manager

3 days ago


Melbourne, Victoria, Australia Sportscraft Full time
About the Role

As a Concession Manager at Sportscraft in David Jones Doncaster, you will play a crucial role in driving store performance through effective team management, recruitment, and induction. You will be responsible for maximising sales across all concession pads while maintaining exceptional customer experiences.

This leadership position requires a results-driven individual with strong analytical, strategic, and problem-solving skills. A true passion for retail fashion and a strong sense of personal style and presentation are essential for success in this role.

Key Responsibilities:
  • Drive sales growth across all concession pads by implementing effective strategies and leveraging brand opportunities.
  • Foster a performance-driven culture through inspirational leadership and coaching.
  • Maintain exceptional customer experiences by ensuring knowledgeable and brand-aligned teams.
  • Promptly resolve customer queries and complaints to ensure high levels of customer satisfaction.
  • Manage labour and rostering according to peak trade periods and within budget.
Benefits:
  • 50% discount on all brands
  • 20% discount on David Jones products
  • Up to $3000 clothing allowance per year
  • Monthly & seasonal bonus potential
  • An Employee Assistance Program for you and your family
  • Paid Parental Leave
  • Recognition and Service awards
  • Employee Referral Program
  • APG Academy – a structured training and development program to grow your career

Estimated salary: $80,000 - $110,000 per annum based on location and experience.



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