Concession Manager

3 weeks ago


North Melbourne, Victoria, Australia Country Road Group Full time
  1. About the Role: As a Concession Manager at Country Road Group, you will be responsible for driving customer experience and financial targets in our concession stores. This role will empower you to create a warm and genuine customer service experience, focusing on delivering key performance indicators and commercial acumen.
  2. Key Responsibilities:
    1. Drive a customer-centric culture, creating a meaningful in-store experience
    2. Ensure the team has an understanding of business objectives and commercial acumen
    3. Inspire and empower your team through collaborative leadership, training, and development
    4. Work collaboratively with other Concession, Floor Managers, and Cluster Managers
    5. Embody our key cultural values of; Customer Obsessed, Collaborative, Inspirational, Responsible, Dedicated To Quality
  3. Attributes You Possess:
    1. A passion for the retail industry, exceptional service, and a strong sense of personal style and presentation
    2. Proven experience in managing a fast-paced retail, hospitality, or similar business
    3. Ability to manage budgets, interpreting financial reports, and generating efficient rosters
    4. Experience managing the performance, productivity, training, and development of a large team
    5. Operational excellence, experience with stock control, and visual merchandising
    6. Ability to build strong relationships with stakeholders across the business
  4. Why Work for Us:
    1. A competitive remuneration package, including incentives
    2. Seasonal product allowances and generous discounts for you and your immediate family on all Country Road, Trenery, Politix, Witchery, and Mimco products
    3. Excellent career progression involving regular training and on-the-job development
    4. A genuine, open, and high-performing culture
    5. Opportunity to become involved in our Corporate Social Responsibility program, supporting community partnerships
  5. About Country Road Group: Country Road Group inspires modern Australian living every day. An icon since 1974, the brand is famous for its effortless style and quality designs that are made to last. Recognised as a leading responsible retailer, Country Road Group is proud to support local partnerships with Australian farmers, manufacturers, and First Nations communities.


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