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HR Complex Case Investigator
3 weeks ago
We are seeking skilled HR professionals to join our Conduct, Performance and Reviews team.
- Preliminary and formal investigations of suspected breaches of the APS Code of Conduct will be conducted by this role.
- Employee complaints management is a key responsibility of this position.
- Action/employment decisions reviews are also handled by this specialist.
- Formal underperformance processes are managed effectively by this role.
- Alternative dispute resolution and/or mediation services are provided by this professional.
This HR Case Management Specialist will manage/investigate complex, sensitive cases with guidance from an EL 1 Team leader or independently as an EL 1 Manager. This person will interpret and apply relevant legislation, policy, and the ATO Enterprise Agreement.
- Key Responsibilities:
- Manage/investigate complex, sensitive cases with guidance from an EL 1 Team leader.
- Interpret and apply relevant legislation, policy, and the ATO Enterprise Agreement.
- Prepare and present clear, concise, and credible briefings, reports, and written recommendations.
- Identify and escalate risks appropriately, providing informed analysis and options.
- Contribute to the improvement of HR policies and processes so that they are contemporary and best practice.
- Built trusted relationships with stakeholders, including union representatives and managers.
- EL 1 Manager Responsibilities:
- Manage/investigate complex, sensitive cases independently.
- Develop case handling strategies for high-risk matters that cut across case types.
- Prepare and present clear, concise, and credible briefings, reports, and written recommendations.
- Provide clear, credible advice to managers and senior executives, guiding them to navigate risks and make sound, defensible decisions aligned with APS standards.
- Lead the development and/or review of HR policies and processes so that they are contemporary and best practice.
- Built trusted relationships with stakeholders, including senior leaders, union representatives, and managers.
This role may be offered on an ongoing or non-ongoing basis in Brisbane CBD, Canberra, Hobart, or Sydney CBD.
