Global Implementation Manager

7 days ago

Sydney, New South Wales, Australia beBeeImplementation Full time $90,000 - $120,000

**About this Role**

Rippling is seeking a highly skilled professional to join its Global Implementation team. As an Implementation Manager, you will work closely with customers across various segments to implement and drive the adoption of Rippling's global products.

The ideal candidate will have deep domain expertise, a strong commitment to customer experience, and excellent communication skills. You will be responsible for ensuring that our clients have a seamless implementation experience and will work closely with internal teams to improve processes and products.

This is an exciting opportunity to be part of a foundational team and contribute to the growth and success of Rippling.

**Key Responsibilities:**

  • Become a subject matter expert in Rippling's global products
  • Partner 1x1 with clients to own the successful launch of their Global all-in-one Employee Management Platform Implementation
  • Drive customer timelines & adoption by deeply understanding client use cases and aligning them to best practices
  • Collaborate with internal teams to improve processes and products

**Requirements:**

  • Minimum 2 years of experience with Australian based Payroll and experience with HR and/or Finance domains
  • Demonstrated knowledge of Australian labour laws and payroll requirements
  • Proven project management experience deploying multiple projects simultaneously and on time in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Able to work independently and as part of a team

**Nice to Have:**

  • Experience in Implementation, Technical Account Management, or Customer Success at a fast-paced SaaS company
  • Proficient in tools such as JIRA, SFDC, G Suite, Outreach, Mac computers

**Work Environment:**

Rippling values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

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