Implementation Manager

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Computer Engineering
**Travel Percentage**:
5 - 10%

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in payments and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

The Implementation Manager is a technical expert that delivers our payment solutions to merchants end to end.

**About the team**

You will be joining a highly motivated and driven team of people who work in eCommerce Payments. Our aim is to 'WOW' our merchants by providing dedicated Implementation support. To achieve this requires agility and creativity in an ever evolving and diverse payments landscape.

**What you will be doing**
- Possess expert level of knowledge on all relevant products and services.
- This is a customer-facing role, you'll be responsible for supporting our merchants in integrating with FIS suite of payment services.
- As a go-to expert, you'll work directly with the merchant and Account Management team to fully understand the business and deliver the solutions that are fit for purpose.
- Support the merchant and their relevant technical team to integrate to our suite of products, designing and setting up their accounts, providing technical guidance, as well as assistance in troubleshooting and resolving incidents.
- You will be responsible for defining the finalised scope and manage the project right though completion and post live monitoring, following clear and well-maintained project plans. You will keep all relevant stakeholders updated with regular scheduled meetings to identity any risk early and ensure that the project is going to plan.
- You'll use your exceptional project management skills and experience to work on a high number of projects at any one time.
- You'll also plan and deliver customer demos and training on product functionality, to help maximise the value add to their businesses.
- Build awareness of changing technical trends within the payment processing industry as well as wider technical trends such as security, web/browser technologies, mobile technologies etc.
- Other related duties assigned as needed

**What you bring**:

- Proven background in managing projects and delivering customer technical integrations.
- Confidence and experience in managing relationships between internal and external stakeholders.
- Possess strong communication and interpersonal skills. Speak up in meetings and contribute positively.
- Creative and forward thinking with a good aptitude for problem solving.
- Be curious, ability to capture customer requirements and familiar with funnelling techniques.
- Technical expertise in CSS, HTML and Javascript is a must
- Proficiency in at least one of the following programming languages: PHP /.NET / JAVA / C/ C++.
- Experience in multiple operating systems: Windows, OSX, Linux, iOS, Android is a plus.
- Knowledge of Database technologies: Oracle / SQL.
- Ability to perform server log checks with SPLUNK analysis tool.
- Someone who can work independently as well as is a team player.

**What we offer you**
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
- A work environment built on collaboration, flexibility and respect.
- A broad range of professional education and personal development possibilities - FIS is your final career step
- A competitive salary and benefits.

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**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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