Scheduling and Operations Coordinator

2 days ago

NewcastleMaitland, Australia beBeeAdministration Full time $64,400 - $84,400
Job Description

This is a permanent full-time opportunity for a skilled Scheduling and Administration professional to join our team in the Hunter region.

The successful candidate will work Monday – Friday with hours between 7am – 5pm (early start or late finish).

Key responsibilities include observing confidentiality, working effectively as part of a team, and interacting with peers, participants, and their families.

The role involves scheduling participant services, developing rosters for Care Partners, and providing assistance and relief in coordinating rosters for all regions as required.

The ideal candidate will possess strong computer literacy skills, including word processing, desktop processing, databases, and spreadsheets.

Role Responsibilities:
  • Observe confidentiality relating to participants, their records and organisational matters at all times.
  • Work with all other members of the team, participants and their families to enable participants to live and die with dignity.
  • Have a good knowledge of all areas of our organisation, functions and key staff to enable the correct forwarding of customer enquiries.
  • Answering phone calls, directing enquiries to the appropriate person and establishing telephone contact on behalf of relevant parties.
  • Interact and communicate effectively with peers, participants, their families and all other customers.
  • Undertake project work under the supervision of managers where appropriate.
  • Assist with the induction of new staff including scheduling of buddy shifts and establishment of new roster.
  • Schedule participant services including replacement and leave coverage.
  • Develop rosters for Care Partners.
  • Provide assistance and relief in coordinating rosters for all regions as required.
  • Enter new client information and set up program in Client Management Systems and maintain system on a day to day basis.
  • Consult with stakeholders as relevant to the role, ensuring effective communication with our team and external suppliers in all aspects of service delivery.
  • Prepare data and reports for individual programs as required by the Care Partner/Community & Home Care Manager.
Requirements:
  • Cert III or IV in Administration or Business.
  • A current NDIS check or willingness to obtain.
  • National Police Check.
  • Demonstrated skills and experience in client management and rostering systems.
  • Strong computer literacy skills, including word processing, desktop processing, databases, and spreadsheets.
  • Excellent interpersonal and communication skills.
  • Ability to work effectively as a team member and individually.
  • Ability to prioritise and maintain a high standard of work under sustained work pressures.
  • High level data entry accuracy with attention to detail.
  • Previous experience with overseeing a team.
Benefits:
  • Growth & Development: Dedicated professional development support.
  • Family Friendly: 14 weeks paid parental leave or 3 weeks partner leave + super contributions.
  • Smart Salary Packaging: Save on rent, mortgage or bills – up to $611 per fortnight.
  • Education Perks: Up to 40% off school fees at our schools.
  • Wellness Boost: Access to over 300 gyms with Fitness Passport.
  • Mental Health Support: Free access to our Employee Assistance Program.
  • Career Progression: Real opportunities for advancement.
  • Flexibility: We support flexible work arrangements.

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