Service Scheduler

2 weeks ago

NewcastleMaitland, Australia dormakaba Australia & New Zealand Full time
Overview

Join to apply for the Service Scheduler role at dormakaba Australia & New Zealand

We're looking for a proactive and highly organised Service Scheduler to join our Pacific Service team. In this key role, you'll help drive operational efficiency by coordinating technician schedules, managing customer communications, and supporting service operations. Your efforts will ensure a seamless experience for both our internal teams and valued customers.

To ensure the efficient delivery of Planned Maintenance services by coordinating schedules, resources, and communications. The role focuses on maintaining compliance, maximizing technician productivity, and providing a seamless customer experience through proactive planning and effective stakeholder engagement.

Key Responsibilities
  • Plan, coordinate, and schedule all Planned Maintenance activities monthly, allocating work to resources and prioritizing safety, compliance, and customer requests.
  • Communicate with customers and stakeholders by providing ETAs, attendance details, and managing rescheduling or absenteeism promptly.
  • Monitor technician progress, ensure accurate and complete data in ServiceMax, manage revisits, and drive backlog reduction by scheduling recovery work.
  • Collaborate with Field and State Service Managers to review technician and subcontractor performance, identifying training needs and documenting non-standard events.
  • Support interdepartmental communication between Service, Sales, and Technical Support, handle related administrative duties, and prepare maintenance reports as required.
Skills
  • Experience in administration or scheduling of a field-based workforce
  • Experience in a customer service or dispatch/scheduling environment
  • Strong administrative and coordination skills
  • Advanced computer literacy, ideally with service software (e.g., ServiceMax)
  • Excellent communication and customer etiquette
  • Ability to work under pressure and manage competing priorities
  • Strong attention to detail and time management skills
  • Comfortable working in a fast-paced, high-interaction team environment
What You Can Trust in: A Fulfilling Workplace
  • Access to discounted Health Insurance
  • Peer to Peer Recognition via our "AAA" Nominations and awards
  • Wellbeing Committee with pillars focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
  • Empowering Wellness: Every Employee has access to a WhereFit membership, discounts for Gym memberships, apparel and more

dormakaba is an equal opportunity employer that is committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.


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