Regional Operations Manager

1 week ago

Central Coast, Australia beBeeRegionalOperationsManager Full time $104,374 - $145,918

About the Role:

As a Regional Operations Manager, you will oversee and manage the delivery of home care and retirement living services within a designated region.

This is an exciting opportunity for an experienced professional to take on a leadership role and drive operational efficiency, compliance, and quality care delivery.

The successful candidate will lead a team of registered nurses, care managers, and support staff to provide exceptional care to consumers, while managing relationships with consumers, families, and key stakeholders.

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Key Responsibilities:

  • Lead and manage the home care and retirement living operations within the region
  • Work with key stakeholders to maximise service delivery opportunities
  • Respond to all consumer complaints within required timeframes to ensure compliance with industry legislation/regulation
  • Ensure the provision of high-quality care and service delivery that meets individual consumers' needs, goals, and preferences
  • Manage and lead a team of service advisors, home care employees, registered nurse - home care, rostering support staff, village liaison officer (where applicable), and maintenance officer/s (where applicable)
  • Implement and monitor quality assurance processes, conducting regular audits to maintain high standards of care and service delivery
  • Monitor financial performance, identifying opportunities to improve efficiency and profitability
  • Identify opportunities for growth within the region, including the expansion of services and consumer base

Requirements:

To be successful in this role, you will have:

  • A minimum of 5-7 years of experience in a management role within the home care, aged care, or healthcare sector
  • Proven experience in leading and managing teams, with a strong focus on person-centred care
  • Experience in financial management, including budgeting and financial analysis
  • A proven track record of strong performance in driving performance and key field operations metrics
  • Sound understanding of relevant State and Commonwealth legislation as it applies to Home Care Packages and Home Support Programs
  • Able to prepare well-researched, clearly presented reports and submissions as necessary
  • Current driver's license
  • Up-to-date computer skills, including use of Microsoft Office and electronic rostering
  • Well-developed leadership skills with a track record of building a team
  • Ability to set and maintain standards in the provision of quality care and support services to frail aged people
  • Sensitivity to and understanding of the needs of the elderly
  • Degree in healthcare management, nursing, business administration, or a related field
  • A postgraduate qualification in a related area is preferred

What We Offer:

We offer a competitive salary package, NFP salary sacrificing benefits, annual leave loading, discounted private health insurance, access to our Employees Assistance Program, an extra day's annual leave paid at Christmas, flexible start times, Maxxia Salary Packaging and Rewards, and more.

About Us:

We are a not-for-profit organisation dedicated to providing exceptional care and support services to older people. Our mission is to empower individuals to live their best lives, and we are committed to making a positive impact in our community.

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