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Customer Experience Manager
3 weeks ago
We are seeking a skilled professional to serve as the primary point of contact for clients, ensuring their needs and concerns are addressed in a timely and professional manner.
- This role requires strong interpersonal and communication skills to build and maintain positive relationships with clients.
The ideal candidate will have experience in customer service or relationship management, preferably in the healthcare or community services sector.
Key Responsibilities:
- Serve as the primary contact for clients, addressing their needs and concerns with speed and professionalism.
- Develop and maintain strong relationships with clients to enhance their overall experience and satisfaction.
- Collaborate with internal teams to ensure seamless execution of client care plans.
Requirements:
- Strong leadership skills with a focus on customer service excellence.
- Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships.
- Experience in customer service or relationship management, preferably in healthcare or community services.
- Ability to work strategically, with strong problem-solving skills and attention to detail.
- Possession of relevant qualifications in business, management, or a related field.
What We Offer:
- A competitive salary package that reflects your skills and experience.
- Opportunities for career growth and professional development in a supportive environment.
- A dynamic and inclusive team culture that values diversity and inclusion.
