Luxury Experience Ambassador

7 days ago


Brisbane, Queensland, Australia Travel + Leisure Co. Full time
Be the Face of Exceptional Experiences

We are Travel + Leisure Co., a company that puts the world on vacation. Our mission is simple: to create unforgettable moments for millions of travelers worldwide.

Our team of over 19,000 associates deliver exceptional experiences at more than 270 vacation club resort locations across the globe. We innovate and grow, keeping our work exciting and fun. Every day is a chance to learn something new and turn vacation inspiration into reality.

Role Overview

This role offers a unique opportunity to shine as a Guest Experience Host at our Dunsborough location. You will be the ambassador of our brand, delivering outstanding customer service and ensuring an exceptional experience for our guests.

Your responsibilities will include:

  • Generating sales appointments for our sales centers located at our resorts and via livestream
  • Building rapport with customers to ensure a seamless check-in process and a high level of service
  • Collaborating with the resort operations team to provide a unified experience for owners and guests
  • Communicating the benefits of traveling within our community
  • Meeting targets and KPIs set by the business
  • This role requires flexibility, including weekend and public holiday shifts
About You

To succeed in this role, you will need:

  • A genuine passion for customer service and the local area
  • Excellent communication skills and strong interpersonal relationships
  • Enthusiasm, self-motivation, and a positive attitude
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy and previous experience with PMS systems (Opera) is advantageous
  • The ability to recognize and solve problems in the workplace
  • Flexibility to work a varied schedule, including nights, weekends, and public holidays
What We Offer

Become part of a value-driven organization that promotes growth and development for its people. Some of the many benefits we offer include:

  • Discounted hotel stays worldwide
  • Subsidized private health insurance upon successful completion of probation
  • Professional development funding
  • A base hourly rate coupled with performance-based incentives
  • Monthly, quarterly, and yearly recognition programs
Salary

The estimated annual salary for this role is $55,000 - $65,000, depending on experience and qualifications.



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