Cyber Security Operations Manager
5 days ago
NTT DATA seeks a Senior MS Operations Team Lead for its Cyber Security team to lead the operation and delivery of Managed Security Services. This is a pivotal role that requires strong leadership, operational expertise, and a focus on client satisfaction.
Salary Range: $140,000 - $170,000 per year
About the RoleThis Senior Team Lead will oversee the daily operations of our Cyber Security team, ensuring that all managed services are delivered to clients in accordance with agreed-upon Service Level Agreements (SLAs). The ideal candidate will have extensive experience in leading teams, managing service delivery, and driving process improvements.
The role involves:
- Leading a team of security engineers to deliver managed services to clients.
- Developing and implementing processes to improve service delivery and efficiency.
- Ensuring that all incidents are resolved within SLA targets.
- Maintaining relationships with clients and stakeholders to ensure their needs are met.
- Coaching and mentoring team members to enhance their skills and knowledge.
We're looking for someone who has:
- A minimum of 5 years' experience in leading teams and managing service delivery.
- Demonstrated expertise in Cyber Security and ITIL practices.
- Excellent communication and interpersonal skills.
- A proven track record of delivering results in fast-paced environments.
NTT DATA offers a dynamic work environment with opportunities for professional growth and development. As a Senior MS Operations Team Lead, you'll be part of a collaborative team that values innovation, customer satisfaction, and teamwork.
Negotiable salary based on experience
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