Indigenous Banking Community Liaison
2 days ago
We are seeking a highly motivated and customer-focused individual to join our Indigenous Customer Assistance Line (ICAL) team as an Indigenous Banking Community Liaison.
About the TeamThe ICAL team is dedicated to providing a relevant banking service for remote Indigenous customers in Far North QLD, NT, WA & far North SA. Our team's mission is to ensure that mob have access to the Bank's wide range of products and services, promoting financial security and advancement for our people.
Your Responsibilities- Culturally Sensitive Service Delivery: You will build and maintain positive relationships with Indigenous customers and communities, ensuring they have access to inclusive self-service banking options.
- Community Engagement: You will work closely with stakeholders, including Community and Government Services, to support the bigger picture of assisting Indigenous customers with their everyday banking.
- Communication and Information: You will ensure that communication and information provided to Aboriginal and Torres Strait Islander Peoples/communities is culturally appropriate and effective.
- Rapport Building: You will quickly establish rapport with customers, taking their inquiries from start to finish, and resolving issues efficiently.
To be successful in this role, you will have:
- Strong Communication Skills: Highly developed written and verbal communication skills, with the ability to adapt to different community contexts.
- Customer Engagement Experience: Demonstrated customer and community engagement skills, with experience working in collaboration with diverse stakeholders.
- Attention to Detail: Strong customer service experience with excellent attention to detail, ensuring accuracy and timeliness in all interactions.
The estimated salary for this role is $80,000 - $110,000 per annum, depending on your level of experience and qualifications.
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